How can I place an order? You can place an order online through this site or if you prefer you can call and we will take your order over the phone.

Is the site secure? Yes your payments are processed securely through PayPal and the details you give us are not passed on to any third parties.

How can I pay? Through the site you can pay securely with a credit or debit card otherwise you can call with your card details.

What if the item I order is out of stock? We will offer you the nearest equivalent.

Can I cancel an order? Yes but please phone for verification and as long as the order has not already been sent out we will cancel your order for you.

How can I make a complaint? If for any reason you are unhappy with the products you receive or the service then please drop us an email, where we are happy to receive your feedback and we will reply.

What if I am not happy with my order, will I be refunded? Yes we will refund you per item you are not happy with.

Can I have my order delivered to an address other than my home address? Of course please phone us with the alternative delivery address.

What are your delivery charges? £5 for all weights.

What are your delivery times? We deliver on Tuesday through to Thursday for alternative days please call for details as the delivery charges may be increased.

Can I choose a specific day for my delivery? Yes please phone us to let us know which day you prefer.

Who will deliver my order? Fedex

How will my order be packaged and kept cool in transit? Our products are delivered in an insulated container accompanied by ice packs.

What will happen if I’m not at home when my order arrives? We instruct all our deliveries that the goods are perishable and must be delivered today, so if no one
is home then the goods are to be left in a secure location and a card left otherwise you can notify us where you would like the goods to be left.

Will my order be confirmed? Yes by phone

Can I order from abroad? Yes

Can I send an order overseas? Yes we can send orders to Europe but extra delivery charges will apply, please phone for details.

Can I collect my order from Fencebay? Of course you can we would be pleased to meet you.
What are the best before dates on my order? The minimum shelf lives of our products are: Cheese -6 weeks Hot Smoked products – 14 days Cold Smoked Products – 21 days

Is there a minimum order size? No

Can your products be frozen? Yes

Can I send my order as a gift? Of course we can include a card with your personalised message.
Disclaimer at bottom of page- We have tried to make our site user friendly and hope that most of your questions have been covered in this section, if however you cannot find an answer to your question please feel free to contact us.